--- title: "Instant Messaging, Built Into The Fleet: Live Chat" description: Springmatic Live Chat gives IT admins and frontline workers real-time, two-way messaging on the device. Fix issues and confirm work without a remote session. image: https://blog.springdel.com/hubfs/springdel_livechat_blog_prev.webp --- [![springdel-blue-med](https://blog.springdel.com/hs-fs/hubfs/springdel-blue-med.png?width=180&height=40&name=springdel-blue-med.png "springdel-blue-med")](https://blog.springdel.com/blog) Open main menu Close main menu - [Home](https://www.springdel.com) - [Blog](https://blog.springdel.com/blog) - [Knowledge Base](https://learn.springdel.com) [Modern MDM](https://blog.springdel.com/blog/tag/modern-mdm) [DDM](https://blog.springdel.com/blog/tag/ddm) [Cloud](https://blog.springdel.com/blog/tag/cloud) [Deployment](https://blog.springdel.com/blog/tag/deployment) [AutoDeploy](https://blog.springdel.com/blog/tag/autodeploy) # Instant Messaging, Built Into The Fleet: Live Chat [Max](https://blog.springdel.com/blog/author/max) [Share this blog post on LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.springdel.com/blog/instant-messaging-built-into-the-fleet-live-chat) ![Springdel Live Chat Instant Messaging](https://blog.springdel.com/hubfs/springdel_livechat_blog_prev.webp) A lot of device problems on the floor are small. A scanner keeps dropping its connection. An app won’t open. Someone isn’t sure whether an update went through. These aren’t big incidents, but the worker still needs an answer, and IT still needs to know what’s going on. Live Chat handles exactly that. It’s real-time, two-way messaging between the IT admin and the frontline worker using the device, built directly into Springmatic. You can ask a question, walk someone through a fix, or confirm a job is done, all without opening a remote session. ### Springmatic Live Chat A frontline worker reports that their scanner keeps disconnecting. The IT admin receives the message and replies right away: turn Wi-Fi off and on, and see if it works now. A minute later the issue is solved. There’s no ticket, no phone call, and no remote session required. The issue is fixed where it happened, by the person holding the device. ### You Decide Who Starts The Conversation Support works differently from one organization to the next, so Live Chat is configured per customer. There are two setups: - **IT admin and frontline worker.** Either side can open a chat, so frontline staff can reach support as soon as something comes up. - **IT admin only.** Only the IT admin can start a conversation. Frontline workers reply once a chat is open, and IT keeps full control of the channel. ### Live Chat And Remote Control Go Side By Side In the Springmatic console, Chat has its own tab next to Remote Control. If a conversation shows that a problem needs hands-on access, the admin can switch to a remote session without leaving the screen, and switch back when it’s done.   ### Try It Out Yourself [Get started with Springmatic](https://www.springdel.com/product-2/product)     ## Related Articles [![Urovo partnership with Springdel](https://blog.springdel.com/hubfs/springdel_springdel_blog_prev.webp)](https://blog.springdel.com/blog/smarter-rugged-mobility-urovo-hardware-powered-by-springdel) [Company News](https://blog.springdel.com/blog/tag/company-news) [Partnership](https://blog.springdel.com/blog/tag/partnership) [Urovo](https://blog.springdel.com/blog/tag/urovo) [Rugged Devices](https://blog.springdel.com/blog/tag/rugged-devices) ### [Smarter Rugged Mobility: Urovo Hardware Powered by Springdel](https://blog.springdel.com/blog/smarter-rugged-mobility-urovo-hardware-powered-by-springdel) Managing enterprise mobility at scale is getting harder. Devices are everywhere. 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Springdel is gearing up to showcase the next evolution of Edge AI, Edge of Things,... [Max](https://blog.springdel.com/blog/author/max) [Read More](https://blog.springdel.com/blog/mwc-2025) ![SpringdelLogo-med2](https://blog.springdel.com/hs-fs/hubfs/SpringdelLogo-med2.png?width=200&height=42&name=SpringdelLogo-med2.png "SpringdelLogo-med2")   Cost savings, productivity gains and actionable intelligence through Springmatic, the world's only enterprise-grade EdgeOps MDM platform purpose-built for the interactive Edge of Things. Gain real-time visibility and ultimate control across your entire fleet of Edge devices. Welcome to the future. This is your Edge. #### Product - [Edge First](https://springdel.com/product#edge-first) - [Real Time](https://springdel.com/product#real-time) - [Scalable](https://springdel.com/product#scale) - [Limitless](https://springdel.com/product#limitless) #### Devices - [Mobile](https://springdel.com/#all-devices) - [Tablet](https://springdel.com/#all-devices) - [PoS](https://springdel.com/#all-devices) - [IoT](https://springdel.com/#all-devices) - [Kiosk](https://springdel.com/#all-devices) - [Signage](https://springdel.com/#all-devices) #### Solutions - [Retail](https://www.springdel.com/solution#retail) - [Hospitality](https://www.springdel.com/solution#solutions) - [Transportation](https://www.springdel.com/solution#transportation) - [Logistics](https://www.springdel.com/solution#logistics) - [Entertainment](https://www.springdel.com/solution#solutions) - [Education](https://www.springdel.com/solution#solutions) #### About - [Company](https://www.springdel.com/about#company) - [Why Springdel](https://www.springdel.com/about#different) - [Support Channel](https://www.springdel.com/support) [Follow us on LinkedIn](https://www.linkedin.com/company/springdel/mycompany/) © Copyright 2026 Springdel. 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